Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework

Published in KDD 2026, 2026

Recommended citation: Gupta, A., Rossell, K., Alcobaça, E., Pacheco, J. C. L., de Lima, C. B., Tang, S., Rabachini, L. P., Moneda, L., Fei, H., Silva, D., & Ramanath, R. (2026). Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework. KDD 2026. arXiv:2606.08867. https://arxiv.org/abs/2606.08867